Privacy Policy

The Carbon Hub is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what information we collect, how we use it, and your rights as a data subject.

The Carbon Hub (carbonhub.co.za) is the responsible party for personal information collected through this website, based in Cape Town, South Africa.

We may collect the following personal information:

• Name and surname
• Email address
• Phone number
• Delivery address
• Payment information (processed securely via our payment gateway — we do not store card details)
• Vehicle information (chassis, model) provided voluntarily for fitment purposes
• Website usage data via cookies and analytics

Your personal information is used for the following purposes:

• Processing and fulfilling your orders
• Communicating order updates and delivery tracking
• Responding to enquiries and customer support
• Sending marketing communications (only with your consent)
• Improving our website and product offerings
• Complying with legal obligations

We do not sell your personal information to third parties. We may share your information with:

• Courier and logistics partners solely for the purpose of delivering your order
• Payment processing providers for secure transaction handling
• Service providers who assist in operating our website and business (subject to confidentiality obligations)

Our website uses cookies to enhance your browsing experience and gather anonymous usage data via analytics tools. You may disable cookies in your browser settings, though this may affect website functionality.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are typically retained for a minimum of 5 years for accounting and legal purposes.

As a data subject you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to the processing of your information for direct marketing
• Lodge a complaint with the Information Regulator of South Africa

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

To exercise your rights or for any privacy-related queries, contact us at: